07/06/2012
The directors of registration centers affiliated to the Emirates Identity Authority held their 14th regular meeting with a number of customers across the UAE.
The meetings reviewed a number of suggestions made by customers as well as answers to their queries related to registration procedures, form printing services through the authorized typing centers or the Emirates ID's website and ID card delivery nature and mechanism.
The Emirates Identity Authority clarified that holding these regular meetings between the directors of registration centers and customers came as part of an initiative launched by the Higher Management of the Emirates Identity Authority early this year to be closely familiar with the customers’ remarks and recommendations with respect to improving the standard of services provided to them.
The Emirates Identity Authority formed a committee to track the remarks of customers and study their recommendations before submitting a monthly report to the Higher Management Committee at the Emirates Identity Authority, which will discuss them and see what improvements have been made based on the Emirates Identity Authority's keenness on gaining customers' satisfaction.